Introducing No Vacancy Guide – a global hub packed full of clever and creative ways for hoteliers to deliver an exceptional guest experience.


No Vacancy is a project by BONSTA and in collaboration with a large network of creative and smart people around the world. Working directly with hoteliers and travel and tourism operators, the team at No Vacancy are able to provide insightful and practical tools and advice.

It’s exciting for us to be able to share our story through the lens of the brand, history and guest experience.
— Camille Chungunco, Vila Santa Teresa, rio de janeiro, Brazil

Guests are immune to traditional marketing techniques and the overuse of technology to reach them. They are searching for stories that are authentic and enhance their customer experience.

No Vacancy is a great project that empowers hotel businesses to escape the traditional ‘think tank’ and build a brand that connects with guests in a language they connect with.
— Vincent Tung Tran - Head of Marketing, Minor Hotels, Vietnam

As part of the marketing strategy we publish a free online magazine called Guest Xperience Guide. Designed for hoteliers around the world, the magazine is packed full of interesting articles and helpful tips and tricks.


No Vacancy Guide is an essential tool for all hotels and accommodation providers - well done!
— Lynne Mitchell, HUNTER VALLEY ESCAPES, Australia


Each year we produce a new edition of No Vacancy Guide - hundreds of pages of clever and creative ideas hoteliers can start doing immediately.